Digital adoption – Accelerating your onboarding process

What is the customer onboarding process?

We’ve all heard the saying “80% of a company’s future revenue will come from 20% existing customers” (Gartner, 2016). So What’s the key to winning new business? We believe a big part of this puzzle is a company’s onboarding process. Digitising this process can support your business to conduct identity checks, fully comply with mandatory KYC (Know Your Customer) regulations and make it easier for you to gather other vital customer information.

A successful onboarding process will meet both the needs of your customers and your business needs. Scantek can support you in gaining a full understanding of your business’s needs and goals. A good customer onboarding process should retain your customer and encourage them to continue to buy new products and services. A digital onboarding process can help your business achieve that.

What are the benefits of customer onboarding?

One of the most apparent benefits of a successful customer onboarding process is continued service from your customer. When you lose a customer, it means that all the time spent on marketing, developing the relationship, drafting proposals, and investing your time to meet with them has all gone to waste.

Another benefit to retaining your customers is the opportunity for referrals. When a customer is happy with the service you provide, they are more likely to refer your business to others. Word-of-mouth marketing can work to your business’s benefit or detriment. If you do an exceptional job of onboarding your new customers, you will set yourself up for positive word-of-mouth marketing.

Why your business should adopt digital onboarding

It takes a lot of time, money, and energy to gain new customers, so it doesn’t make much sense to lose them the minute they are ready to sign up. This is why it is so important to have an effective onboarding process in place. Scantek can help provide your business with direction and curate a strategy to ensure that your customer’s needs and business needs are met.

Scantek’s native app or web browser can help streamline your customer onboarding process and is one of the easiest ways to share status and collect information from your customer securely. Scanteks quick and easy integration enables swift compliance with KYC regulations while reducing identity theft and account creation fraud. Safeguarding your business now and for the future. If you’d like to find out more about our technology and how it can support your business, contact Scantek today.

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