Scantek considers itself an Australian Privacy Principle (APP) entity and as such is committed to complying with The Privacy Act 1988.
Your privacy is important to Scantek Solutions Pty Ltd (“Scantek”). Scantek is committed to protecting your privacy, safeguarding your personal information and having ongoing practices and policies in place to ensure the management of personal information occurs in a secure manner that is acknowledged in an open and transparent way.
Scantek considers itself an Australian Privacy Principle (APP) entity and as such is committed to handling personal information in accordance with applicable privacy laws and complying with The Privacy Act 1988 and the ACC Act 2002. Scantek is committed to the implementation of practices, procedures and systems that ensure compliance with the Australian Privacy Principles and all relevant registered APP codes.
Personal information is data that can be used to identify or contact a single person or information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Scantek generally collects personal information under three scenarios:
Scantek may de-identify and combine your information with other information to provide and improve our products, services, content, and advertising strategies. We will not use your personal information to directly market to you.
You are not required to provide the personal information that we have requested but, if you choose not to do so Scantek, our affiliates, and if applicable, Clients may not be able to provide you with our products or services or respond to any queries you may have.
If you are required to do a VOI by a Client and do not wish to provide the required personal information to Scantek, you should contact the Client to use an alternate method of VOI.
Under the Privacy Act biometric information as described below is sensitive information and will only be collected with your consent, and will only be retained as permitted by law, in limited circumstances and using a high level of protection.
Set out below are some examples of the types of personal information Scantek may collect and how we may use it.
In broad terms, we collect, use and hold your personal information if we have a valid lawful reason to do so, and so that we can:
Below are some more specific examples of how we may use your personal information:
Generally, Scantek keeps all personal information on third-party encrypted and secure servers within Australia.
There are two circumstances where personal information may be disclosed to or viewed by an overseas recipient:
Scantek takes the security of your personal information very seriously. Scantek uses a number of techniques including encryption, password protection, access limitations and intrusion detection to protect your data. Scantek also takes physical and electronic security measures to safeguard personal information from loss, misuse, unauthorised access, modification or disclosure.
Scantek aims to ensure the availability of continuity plans, backup procedures, proactive vulnerability identification and mitigation, defence against malicious activities, system access control, incident management and reporting. Security awareness training is training that has been conducted for all Scantek staff members regarding the protection of information and physical assets.
Scantek uses digital certificates to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure in the following ways:
Scantek also uses the following approaches to keep your personal information secure:
Scantek takes reasonable steps to ensure as far as possible that the personal information it collects is accurate and complete as at the date it was provided. VOI is transactional in nature and the personal information provided is not stored to be used in the future. Scantek has no use or ability to maintain up-to-date information.
We will retain your personal information for the period necessary to fulfil the purpose for which the personal information was provided.
Any individual who wishes to request knowledge of the personal information that is relevant to that person, or wishes to ensure the accuracy of such information, may do so in the following ways. All such requests are free of charge.
Personal information held from a VOI is held on behalf of the Client who requested the VOI. In relation to this information any requests must be directed to the Client who will contact Scantek on your behalf, if necessary.
By phone to Scantek on 1300 552 106 Via the Scantek website.
If for some reason such access is not granted, a written reason will be provided.
Requests for access to and correction of any recorded data deemed personal information may be made in writing via the Scantek website
Correction of personal information may not be possible once a VOI is completed as this information has been used to verify your identity. During the VOI you will be presented with the opportunity to correct any data our system has not properly recorded from your identity document. If the incorrect data is sent to the DVS or other issuing authority then the VOI may not complete, and the verification may be invalid (or not complete) and need to be resubmitted.
If correction to personal information should be refused, Scantek will respond in written form as to the reasons for denial of the correction along with the appropriate avenue for complaint. In this case should an individual request a statement be associated with that information, such a statement may be recorded and associated with the applicable data.
We will keep your information for as long as you are a Client or pursuant to our legal obligations. For example, Australian criminal history checks are deleted after 12 months and identity documents provided when ordering one of those checks must be kept for 12 months and deleted within 15 months.
We aim to keep your information for only as long as we need it. Factors that may influence for how long we may keep your data include:
There are specific retention requirements in relation to personal information provided by patrons of licensed venues. Patrons are notified of the requirement to check identity documents, and the collecting and holding of personal information. The patron provides their identity document for the purpose of scanning it, as a condition of entry to a venue.
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
Most browsers automatically accept cookies, but you can usually modify your browser setting to disable cookies. Please note that certain features of the Scantek website will not be available once cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) residential histories, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, and to gather demographic information about our user base as a whole.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Scantek may use non-personalized information to monitor activity that deviates from the norm using Security Information and Event Management (SIEM) tools and takes appropriate action as part of our security and cyber crimes prevention processes.
At times Scantek may make certain personal information available to affiliates that work with Scantek to provide products and services, or that help Scantek market to customers. Personal information will only be shared by Scantek to provide or improve our products and services; it will not be shared with third parties for their marketing purposes.
We will aim to respond to your request or complaint promptly. We take all complaints seriously and are committed to a quick and fair resolution.
Complaints may be directed by phone to Scantek on 1300 552 106 or via the Scantek website.
Individuals making complaints or enquiries will be afforded the right to anonymity where it is practicable to do so.
We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.
Verification of Identity is Scantek’s business, securely handling all personal information securely and in accordance with the Privacy Act is essential to that business.
Every new Scantek employee undertakes mandatory training in the identification and handling of personal information. Protection of personal information is discussed regularly in team and company-wide meetings, and considered when making any business decision.
Our Clients are contractually required to comply with the requirements of the Privacy Act, to comply with the privacy and other requirements of the Australian Document Verification Service (if applicable) and to protect any personal information they receive. Our affiliates are required to apply the same privacy policies as Scantek, where applicable.