Privacy Policy

Scantek considers itself an Australian Privacy Principle (APP) entity and as such is committed to complying with The Privacy Act 1988.

Your privacy is important to Scantek Solutions Pty Ltd (“Scantek”). Scantek is committed to having ongoing practices and policies in place to ensure the management of personal information occurs in a secure manner that is acknowledged in an open and transparent way. So we’ve updated our Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions. Scantek considers itself an Australian Privacy Principle (APP) entity and as such is committed to complying with The Privacy Act 1988. Scantek is committed to the implementation of practices, procedures and systems that ensure compliance with the Australian Privacy Principles and all relevant registered APP codes.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Scantek or a Scantek affiliated company. Scantek and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information Scantek may collect and how we may use it.

What personal information we collect

Clients of Venue Information

  • Passports, both foreign and domestic, all Australian Drivers Licences (or those issued under the laws of another country), Proof of Age Cards and any other document presented for scanning at a Scantek client venue. The information collected and maintained by Scantek comprises all information contained in the above documents, ie, full name, gender, address, date of birth, identification number, and type of ID; an image of the scanned ID that includes the image contained on the ID; and an image of the patron that is a photograph taken at the time the ID was surrendered for scanning.
  • Scantek does not disclose, use or adopt government identifiers except where the use and disclosure of the identifier is necessary to verify the identity of an individual for the purposes of Scantek regular activities and function

Scantek Client Information

  • When you create an Scantek account, register your products, apply for commercial credit, purchase a product, download a software update, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
  • We may ask for your Tax File Number (TFN) but only in limited circumstances such as when setting up an account and activating your equipment or when determining whether to extend commercial credit.
  • Financial information. We may collect financial information or payment method to process payment for any purchases made and to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

How we use your personal information

Patrons of Venue Information

Patrons whose information is retained indefinitely:

  • Scantek Solutions Pty Ltd indefinitely retains gathered personal information only from patrons who have received “bans” from licensed venues that are Scantek Solutions Pty Ltd clients.
  • When a patron has a “ban” placed on him or her for violent, immoral, anti-social or illegal behaviour, this ban can then be transmitted to all Scantek Solutions Pty Ltd clients. Scantek Solutions Pty Ltd clients can then use this information to decide whether they wish to let a “banned” patron into their venue.

Patrons whose information is retained for less than 30 days:

  • Scantek Solutions Pty Ltd uses best endeavours to delete all personal information gathered from individuals who have not received a ban within 30 days from collection.

If compelled by law:

Scantek Solutions Pty Ltd may disclose your information, including personal information:

  • In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
  • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to maintain optimal operation of the system; to comply with applicable law or cooperate with law enforcement; or to enforce our terms and conditions or other agreements or policies.
  • In the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Scantek Client Information

  • The personal information we collect allows us to keep you posted on Scantek’s latest product announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can unsubscribe at the bottom of any email we send to you, or you can write to us at requesting that we remove you from our mailing list.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Scantek, you may not opt out of receiving these communications.
  • We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Scantek’s products, services, and customer communications.

Information Relevant to Scantek Business Activities

  • We collect only personal information required to achieve accurate execution of Scantek business activities. Should Scantek receive unsolicited personal information that is not relevant to the regular business activities of Scantek, all such information is destroyed immediately upon detection. Scantek does not collect unsolicited information.
  • We will de-identify personal information collected and stored where it is appropriate and practicable to do so.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, language, post code, area code, unique device identifier, location, and the time zone where a Scantek product is used so that we can better understand customer behavior and improve our products, services, and advertising.
  • We may collect information regarding customer activities on our website, and from our products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our products, and services are of most interest. Aggregated data is considered non- personal information for the purposes of this Privacy Policy. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

  • Scantek’s website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non- personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
  • Scantek and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Scantek more convenient and personal.
  • Most browsers automatically accept cookies, but you can usually modify your browser setting to disable cookies. Please note that certain features of the Scantek website will not be available once cookies are disabled.
  • As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
  • We use this information to understand and analyse trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Scantek may use this information in our marketing and advertising services.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times Scantek may make certain personal information available to strategic partners that work with Scantek to provide products and services, or that help Scantek market to customers. Personal information will only be shared by Scantek to provide or improve our products and services; it will not be shared with third parties for their marketing purposes.

Service Providers

Scantek shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys.

Protection of Personal Information

Scantek takes the security of your personal information very seriously. Scantek uses a number of techniques including encryption, password protection, access limitations and intrusion detection to protect your data.

Please be aware that your information may be transferred to, stored, and processed by our servers. By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

Integrity and Retention of Personal Information

Scantek takes reasonable steps to ensure as far as possible that the personal information it collects is accurate, up-to-date and complete. We will retain your personal information for the period necessary to fulfill the purposes.

Any individual who wishes to request knowledge of the personal information that is relevant to that person, or wishes to ensure the accuracy of such information, may do so in either of the following ways. All such requests are free of charge.

By phone to Scantek on 1300 552 106
Via the Scantek website
If for some reason such access is not granted, a written reason will be provided.

Request for Correction of Personal Information

Requests for correction of any recorded data deemed personal information may be made in writing via the Scantek website

If correction to personal information should be refused, Scantek will respond in written form as to the reasons for denial of the correction along with the appropriate avenue for complaint. In this case should an individual request a statement be associated with that information, such a statement may be recorded and associated with the applicable data.


Complaints may be directed as follows:

By phone to Scantek on 1300 552 106

Via the Scantek website

Individuals making complaints or enquiries will be afforded the right to anonymity where it is practicable to do so.


We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.

Location-Based Services

To provide location-based services on Scantek products, Scantek and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your Scantek device.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Scantek employees and adhere to privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about Scantek’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us at

Scantek may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

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