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Digital VOI For Conveyancing: A New Era

Introducing Scantek's digital VOI for conveyancing

Introducing Scantek's digital VOI for conveyancing

Technology is often the catalyst for improved productivity and efficiency, and this has never been more true when it comes to verification of identity or VOI in the conveyancing industry – as a new digital solution has just emerged, and it’s likely to change the game.

The clock starts ticking the moment your customer engages your settlement services and every minute you work on property transactions and contracts, legal implications loom. Are you still going back and forth, manually filling out your client documents or making them stand in line at Australia Post?

Refine your identity verification process and speed up business operations with cutting-edge technology that does away with manual and non-secured identity verification.­­

We understand that you have endless checklists to get through, which is why quick digital conveyancing identity checks will become one of the most valuable services you can offer your clients!

Find out more about our fast VOI conveyancing solution today.

Understanding digital verification of identity for conveyancers

Why is it important to complete verification of identity?

As you are aware, ARNECC was established to facilitate the regulations for electronic conveyancing. Conveyancers must safeguard against fraudulent land transactions by undertaking necessary verification of identity conveyancing steps.

Typically, complying with ARNECC’s reasonable steps to verify identity has been highly manual and paper-based. However, through the advancement of technology in a new digital era, conveyancers now have access to a new online solution at their fingertips. Introducing: Scantek’s digital VOI technology for conveyancers!

Find out how our Digital VOI conveyancing solution can help you save time and money, whilst also reducing your risk.

How does our digital verification of identity work?

When it comes to digital VOI in the conveyancing industry, Scantek has introduced a revolutionary new solution that has changed the game.

The exclusive technology has been built and developed in Australia to improve efficiencies for conveyancers alongside a multitude of benefits, including:

  • Biometric facial comparison enables all security checks to be fully automated, eliminating unnecessary administration load and reducing operational costs.
  • Optical character recognition which greatly improves the process of data entry and enables quick conversion of scanned documents and searchable text files (with a 90+% match rate).
  • Liveness detection technology ensures only real humans are using the platform, preventing users from submitting stolen photos, fake videos, life-like masks, or other known spoofs to fool the system.
  • Document verification services checks that simplify Know Your Customer (KYC) processes via secure automation to increase onboarding completion rates.
  • Ease of use and simplicity thanks to a customised portal with smooth access to reporting.

If you’re a conveyancer interested in seeing how this one-of-a-kind technology can benefit your operations, contact our Scantek team to see how it works firsthand!

Improving verification of identity in the conveyancing industry

The benefits of our digital VOI conveyancing solution

Right now, the old adage of “time is money” has never been truer.  In the changing landscape of digital conveyancing, access to cutting-edge verification of identity technology brings efficiencies that speed up your workflow and enhance your customer service.

With those increased efficiencies comes the added benefit of having more capacity to service a greater number of clients, thus creating opportunities to scale up operations.

Scantek has worked hard to build a custom VOI conveyancing solution that meets the exact requirements of the industry, with a host of specifically tailored benefits extending to the following areas:

  • Our digital conveyancing solution is aligned with the Australian Registrars’ National Electronic Conveyancing Council (ARNECC) and complies with their ‘reasonable steps to verify identity’.
  • Professional conveyancers can easily meet their compliance obligations without wasting precious work hours undertaking manual fact-checking.
  • Our verification of identity conveyancing technology has been developed to intuitively adapt to conveyancing workflows throughout all states of Australia, taking into account the differences in land and property transactions from state to state.
  • Scantek’s technology is never outsourced off-shore, with all development work and data being stored and managed within Australia by our in-house team – a unique point of difference we have over our competitors in the market.
  • Scantek is proudly ISO27001 certified which means that we comply with the internationally recognised benchmarks of best practice in information security management. We follow a comprehensive set of policies, procedures, processes and systems that manage information security risks such as cyber-attacks and data leaks. A commitment to secure storage means all data is centralised and kept onshore within Australia with all records kept for nine years and easily accessible as required.
  • Your customers will also love how easy our verification of identity conveyancing solution is. With no need to stand in an Australia Post queue in their precious time, and no paperwork to deliver to your office, they can complete their identity verification anywhere, any time. Find out more about the benefits to your customers here.

With thousands of micro-identity checks happening each second (something a human could never do) you will enjoy the speed and convenience of our fully automated digital verification system.

Find out more about our VOI conveyancing solution or book a demo for a hands-on experience!

Using Scantek's digital VOI conveyancing technology

Find out more about our unique VOI conveyancing technology

Scantek’s digital verification technology is fast, simple and accurate, and our platform is widely regarded as Australia’s safest and most reliable methods for identity and document verification.

We understand the conveyancing industry and have developed our technology to improve efficiencies across the board for conveyancers, as well as making it super easy for your clients!

If you’d like to see how our innovative technology can revolutionise your business, we invite you to book a demo with our team today.

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Digitising Conveyancing Identity Checks At Property Settlement

Conveyancing identity checks with Scantek's digital VOI technology

Conveyancing identity checks with Scantek's digital VOI technology

If you’re thinking of buying or selling a property, it’s also time to prepare for the series of conveyancing identity checks and a pile of paperwork ahead of settlement, one of these being a land title verification of identity form.

Conveyancing has long been recognised as a mandatory step in the property acquisition and settlement process. Defined as the legal transfer of property/land ownership from one person or entity to another, an essential part of conveyancing is the verification of identity (VOI) for both parties.

The Importance Of Conveyancing Identity Checks

It is a well known fact that conveyancing identity checks are an important safeguard against fraudulent land transactions and are a mandatory requirement across Australia. Since new legislation was launched in 2018 spelling an end to the paper-based settlement process, Australia’s key real estate markets have fully transitioned to a digital settlement process with electronic conveyancing (e-conveyancing).

A new era of digital conveyancing ID checks

Digitising the land title verification of identity form

The last thing you need during your property settlement is to waste time going back and forth between offices, standing in queues at Australia Post during your lunch break, and photocopying endless documents, just for a conveyancing identity check!

As an end-user, you can reduce your stress by choosing a settlement agent with a digital VOI conveyancing solution, where you’ll be able to use your smartphone or web browser to conveniently complete your land title verification of identity form at a time and place that suits you.

Digital VOI for conveyancers – a Scantek solution

Throughout the years, Scantek has been working closely with conveyancers to improve efficiencies within an industry that has been typically dominated by paper-based processes.

It is here where Scantek saw an opportunity to introduce their digital VOI solution for conveyancers to streamline these processes from manual to digital.

The all-new Scantek solution celebrates an improved user-friendly approach with a faster and more accurate digital conveyancing process, which bypasses the frustrating delays often associated with manual verification methods.

Not sure if your conveyancer is using our Australian-made technology?

Feel free to send them a link to our article Digital VOI For Conveyancing: A New Era.

Or feel free to share the following link to our Conveyancing solution page:

scantek.com/industries/conveyancing/

Digital VOI for conveyancers – a Scantek solution

The benefits of Scantek’s digital verification solution

Our conveyancing identity verification technology combines artificial intelligence with machine learning, to create a simplified, automated process that is easy to use.

Some benefits for customers/end-users include:

  • No manual intervention, with all verification completed digitally from the comfort of your home or office.
  • The cloud-based platform allows verified users to access it anytime, anywhere.
  • Powerful, seamless integration.
  • Forget scanners and printers, you just need a device with access to a camera, which enables you to complete all aspects of the digital verification process.

There are no geographical boundaries, limitations, or excuses when it comes to using our conveyancing VOI solution – all you need is a device with a camera!

What you need to verify your identity with Scantek’s VOI solution

To complete conveyancing identity checks, our technology will screen Australian and international government-issued identity documents. Examples of the forms of identification verification requirements and documents to complete your land title verification of identity form may include:

  • Passport
  • Australian drivers’ licence
  • Proof of age card
  • Immicard
  • Citizenship certificate
  • Registration by descent certificate
  • Medicare card
  • Centrelink card
  • Department of Veteran’s affairs card
  • Change of name or marriage certificate
  • Or any form of government issued identity document

The biggest benefit of asking your conveyancer for digital VOI

You will love how easy our electronic conveyancing identity checks are. With no face-to-face meetings, no wasting the limited time you have (by standing in queues or delivering paperwork to offices that may not be convenient to you), you can complete your identity verification of identity form at a time and place that suits you.

Think about it – when a third party is needed to check conveyancing identity verified documents, you’re confined into their wait times and business hours. Their backlog ends up being your delay in moving the pre-settlement processes along.

Ask your conveyancer to choose our land title verification of identity VOI technology and save you valuable time. Share this link with them today: https://scantek.com/industries/conveyancing/

 

Completing the land title verification of identity form online

Find out more about a new era of digital safeguarding

Scantek’s digital verification technology is fast, simple and accurate, with our platform widely regarded as Australia’s safest and most reliable method for identity and document verification.

By choosing a conveyancer that offers a user-friendly, fast and accurate alternative to outdated, manual identity verification methods, you choose convenience for your conveyancing identity check, and a faster settlement process!

Want to find out more? Visit our Conveyancing industry page.

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Identity Verification: A Crucial Component of Customer Experience

Customer Experience
Customer Experience

Identity verification is part of virtually every online transaction. As consumers, we encounter verification processes when we open our smartphones, log into banking apps, get accredited for online courses and more.

Customers today are demanding more from our digital platforms, so why are businesses allowing their Identity verification processes to be riddled with friction and inconsistencies? Friction during Identity Verification can create a poor user experience that can break trust with your customers and result in abandoned transactions. The bottom line: Identity verification must fit each unique situation and user.

There are two significant problems with the way companies treat Identity Verification today:

1. Seeing it purely as a protection checkoff, a mechanism to satisfy compliance requirements.

If your business focuses solely on Identity Verification as “another compliance task” soon, you might not have any customers to verify.

2. Thinking of Identity Verification as a single, static touchpoint at onboarding.

Identity Verification comes into play throughout the customer’s relationship with your brand. Your business needs to ensure that the individual taking various actions post-onboarding is the same individual pre-onboarding, especially when an interaction is at higher risk.

Strong security + Good Customer Experiences = Happy and Trusting Customers

UX teams live by the mantra of personalising and customising the customer journey, so we took a page from their playbook. The key is implementing Identity Verification carefully and ensuring it’s seamlessly meshed into the customer experience.

Users should only ever have to think about the flow and should only have to provide what is needed. Continually reassess their expertise. Be sure that any instance of Identity Verification — during onboarding or right before a major purchase — is a seamless, painless interaction with your brand, not an ordeal for them to remember.

Continuously Adapt to Customer Expectations, Regulations and Use Cases

Identity processes should vary depending on the risks associated with the customer and action. Some interactions with your customers are simple one-and-done onboarding procedures; others require multiple steps. They vary in security rigour and, therefore, in potential user friction. For example, when individuals are just browsing stock charts, little Identity Verification is needed. Withdrawing funds or purchasing a property, on the other hand, should require the customer to pass a higher bar.

To complicate matters further, situations change. A customer might create an account to order alcohol but also fill prescriptions. You also can’t assume someone who passed Identity Verification during onboarding is at the same risk level (or even the same person) the next time they interact with your brand.

Your Biggest Brand Differentiator

Identity Verification isn’t a one-off static transaction, and it’s essential to continually assess identities throughout the customer lifecycle so you can catch suspicious activity. Data informs personalisation. The more you know about your customer, the better you can personalise it. At the same time, if you want users to complete Identity Verification, it’s vital not to overload them with friction by asking for too much Data. 

When done right, the process should be seamless and barely noticeable. When done poorly, it can make or break the customer experience. Identity Verification is crucial to building trust with your customers. Personalise the customer journey and treat Identity Verification as more than a need to check boxes.

Use it thoughtfully and wield it carefully. In the end, you’ll build greater trust with your customers as they’ll see it as a great experience and not just another tedious task to get through.

Find out more about our unique Identity Verification Solution

Scantek’s digital verification technology is fast, simple and accurate, and our platform is widely regarded as Australia’s safest and most reliable method for Identity and document verification.

We understand each business and your customers are unique to you. We design our technology with you and your customers in mind. 

If you’d like to see how our innovative technology can revolutionise your business, we invite you to book a demo with our team today.