The pandemic has caused a dramatic shift in the way we live our lives. The primary change is our relationship with technology and how we access services online. As we look to restart our lives in the ‘new normal’, we are turning to digital channels and devices to bridge the gap between what we previously did ‘in-person’ and what we can do now remotely.
Customers increasingly expect seamless, omnichannel service delivery and will take their business elsewhere if they don’t get it. Securely and safely identifying your customers so that they can on-board without having to leave the comfort of their own homes can win you new business.
Knowing your customer is at the heart of many organisational processes. It drives compliance, risk assessment and tailored customer experiences. Getting it right is critical. Digital identity verification enables organisations to remove inefficiencies while improving customer experience.
Proof of identity is also necessary for many aspects of private commerce, such as buying alcohol, renting an apartment and purchasing a car. All this exposure puts people and organisations at risk. When it comes to physical identity systems, theft and fraud risks should be at the forefront of our minds. The need for a digital solution is becoming urgent.
So why should your business adopt a digital process to identity verification and proof of identity?
Efficiency: A reliable, secure, consolidated bank of customer details removing the potential for human error.
Revenue: Greater insight into customer knowledge can reveal the needs for new products and services providing up-sell and cross-sell opportunities.
Transformation: Reduce internal administration pressures and improve service levels, transforming operational capabilities.
Scantek’s application makes it easier for you to collect and share supporting documentation required to verify your customers. Our biometric authentication and security protocols make it harder to damage, lose, steal or tamper with your customer’s identification records ensuring all data captured is secure and encrypted.
Scantek offers a better way to know and serve your customers. Please get in contact today to discuss how our application can be applied to your business.