Why digital verification is more important than ever?
The pandemic has triggered a significant shift in our lifestyles, notably impacting our interaction with technology and online service access. As we navigate the “Digital Verification Importance” era and strive to resume activities in the ‘new normal’, reliance on digital channels and devices has become pivotal in bridging the gap between our past in-person practices and the current remote capabilities.
Customers increasingly expect seamless, omnichannel service delivery and will take their business elsewhere if they don’t get it. Securely and safely identifying your customers so that they can on-board without having to leave the comfort of their own homes can win you new business.
Knowing your customer is at the heart of many organisational processes. It drives compliance, risk assessment and tailored customer experiences. Getting it right is critical. Digital identity verification enables organisations to remove inefficiencies while improving customer experience.
Proof of identity is also necessary for many aspects of private commerce, such as buying alcohol, renting an apartment and purchasing a car. All this exposure puts people and organisations at risk. When it comes to physical identity systems, theft and fraud risks should be at the forefront of our minds. The need for a digital solution is becoming urgent.
So why should your business adopt a digital process to identity verification and proof of identity?
Efficiency: A reliable, secure, consolidated bank of customer details removing the potential for human error.
Revenue: Greater insight into customer knowledge can reveal the needs for new products and services providing up-sell and cross-sell opportunities.
Transformation: Reduce internal administration pressures and improve service levels, transforming operational capabilities.
Scantek’s application makes it easier for you to collect and share supporting documentation required to verify your customers. Our biometric authentication and security protocols make it harder to damage, lose, steal or tamper with your customer’s identification records ensuring all data captured is secure and encrypted.
Scantek unlocks a superior approach to understanding and catering to your customers, emphasizing the “Digital Verification Importance.” Connect with us today to explore how our application can seamlessly integrate into and benefit your business.