Why digital verification is more important than ever?

Why digital verification is more important than ever?

The pandemic has caused a dramatic shift in the way we live our lives. The primary change is our relationship with technology and how we access services online. As we look to restart our lives in the ‘new normal’, we are turning to digital channels and devices to bridge the gap between what we previously did ‘in-person’ and what we can do now remotely.

Customers increasingly expect seamless, omnichannel service delivery and will take their business elsewhere if they don’t get it. Securely and safely identifying your customers so that they can on-board without having to leave the comfort of their own homes can win you new business.

TKnowing your customer is at the heart of many organisational processes. It drives compliance, risk assessment and tailored customer experiences. Getting it right is critical. Digital identity verification enables organisations to remove inefficiencies while improving customer experience.

Proof of identity is also necessary for many aspects of private commerce, such as buying alcohol, renting an apartment and purchasing a car. All this exposure puts people and organisations at risk. When it comes to physical identity systems, theft and fraud risks should be at the forefront of our minds. The need for a digital solution is becoming urgent.

So why should your business adopt a digital process to identity verification and proof of identity?:

Efficiency: A reliable, secure, consolidated bank of customer details removing the potential for human error.

Revenue: Greater insight into customer knowledge can reveal the needs for new products and services providing up-sell and cross-sell opportunities.

Transformation: Reduce internal administration pressures and improve service levels, transforming operational capabilities.

Scantek’s application makes it easier for you to collect and share supporting documentation required to verify your customers. Our biometric authentication and security protocols make it harder to damage, lose, steal or tamper with your customer’s identification records ensuring all data captured is secure and encrypted. Scantek offers a better way to know and serve your customers. Please get in contact today to discuss how our application can be applied to your business.

Fraud Prevention: Best practice techniques.

Fraud Prevention:
Best practice techniques.

“Know your customer” has always been crucial in preventing fraud and identity theft. Today, as governments mandate identification compliance and other regulations increase, there are even more compelling reasons for organisations to know who your customers are. 

The growth of identity theft and concern for data security is driving the belief that greater legislation is needed to prevent fraudulent activity. Although most businesses already perform some type of verification as part of their customer identification, it may not be enough to protect your business and your customers in today’s environment. 

Many experts feel that the industry is vulnerable, and businesses should take action to review and revise current processes. This is being driven by concern for consumer privacy rights, an issue that has become even more sensitive in this new regulatory era. At the same time, financial fraud is changing, requiring a new approach to avoid losses and protect consumers.

The good news is that by strengthening verification procedures, organisations can be less exposed to fraud — especially if verification is part of a more comprehensive fraud prevention process. To successfully detect and prevent fraud, we advise a more in-depth approach compared to the standard identity verification process: 

  • Incorporate more information into the decision-making process, 
  • Breakaway from conventional thinking. Traditional verification processes do not identify fraudulent applications. 
  • Dive deeper to verify identity beyond using driving license confirmation or other single source pieces of data. 
  • Look for inconsistencies among all of the data available, not just in specific areas.

With the right tools and processes in place, you can reduce fraud within your business and protect your customer’s information, while maintaining a positive customer experience. At the same time, using industry best practices can help your business comply with regulations, as well as reducing the need for further additional regulation.

With over a decade of specialising in identity verification, we design and build solutions that enhance business efficiencies, lower costs and deliver accurate data in real-time. We will work with you to understand what is vital to your business and curate a solution that meets your requirements.

Give us a call today to discuss how we can support your business through the delivery of an end to end solution.

What is facial biometrics? And how does it work?

What is facial biometrics?
And how does it work?

The term ‘biometrics’ is commonly used to describe fingerprint and retina scanning, but few people associate it with facial recognition. Facial biometrics identifies human identities through facial features and is a step used within the process of facial recognition. Facial biometrics work in the following ways:
  1. Facial detection – The application detects your face from your environment.
  2. Facial capture – 3D sensors capture your face.
  3. Facial data conversion – Your facial capture is converted into mathematical and machine-readable data using various algorithms.
  4. Facial matching – This data is then mapped with already stored information and verified based on identifiable features like the distance between your eyes, mouth width, etc.

Facial recognition is highly versatile and can take place seamlessly on any mobile device. It is fast, effortless and efficient and is one of the easiest ways to confirm someone’s identity.

Benefits include:


  1. Quick and automatic verification experience 
  2. Seamless integration as there are no specific hardware requirements 
  3. Convenience. It’s just like taking a selfie.

Unlike passwords, facial biometrics makes it extremely hard for fraudsters to steal or exploit your customer’s identity, making it one of the safest forms of identity verification there is. Versatile and adaptable to any organisation, our facial biometric application can be customised to fill any need of your business. Our machine-learning algorithms are continually evolving, making it harder for fraudsters to impersonate another human and easier for us to identify them. For more information about our facial biometric application or to get in touch with us to discuss how our application can support you and your business, give us a call or click on the tab below. 

How can instant identity verification benefit my business?

How can instant identity
verification benefit my business?

The verification of customers’ identity poses a constant challenge for many companies. Challenges include safe storage of documentation, overheads of manual handling and risk of human error. Seeking a safe and reliable method for identity verification is becoming increasingly important for many businesses. 

Scantek’s instant identity verification is the most secure and accurate ID solution on the market and can:


1. Improve customer experience

Instant Identity verification simplifies customer experience. Not only does it significantly decrease the time it takes to onboard a customer, but it also ensures that the customer is who they say they are.

2. Enhance organisational efficiencies

Instant identity verification enables businesses to streamline workflows, reducing the manual entry of paperwork, saving time and labour costs.

3. Ensure consistency

Instant identity verification delivers a consistent experience across different channels. It can adapt itself to any process by providing an automatic tool to validate customer identity and documentation in just a few seconds.

4. Provide flexibility

Automating identity verification removes the need for in-person verification. With a simple click on a link or application, customers can remotely capture documentation and identification from anywhere at any time.

5. Improve CRM Data

By leveraging automation and digitising the process of data capture, it delivers clean, accurate customer information directly to your CRM. 

Find out more about our instant identity verification application, or get in contact today by clicking the below tab.

How COVID-19 has forever impacted the identity verification industry

How COVID-19 has forever
impacted the identity
verification industry

The Coronavirus pandemic has impacted each of our lives in ways we never thought possible. Whether you lost your job, suffered with your mental health or if you/someone you know fell sick with the virus – there’s no denying that this once-in-a-century event had negative effects that will stick with us forever.

For the identity verification industry, the impacts were widespread. If you are following us on LinkedIn, you will have been receiving regular news updates from us that we felt were important for businesses and individuals to be aware of.

An increase in the need for digital transactions gave fraudsters the opportunity to take advantage of an already-stressful situation.

This was particularly the case when it comes to the scheme allowing early withdrawal from superannuation accounts. With thousands of Aussies hoping to gain access to their funds – and quickly – and no way for super funds to authorize these withdrawals, the possibility of fraudulent activity was high.

According to an article from the Australian Financial Review in May 2020, the Australian Federal Police began investigating a “small” number of fraudulent applications to the access scheme after the Australian Taxation Office discovered personal details were being hijacked “in a bid to defraud the program”.

In other distressing news from overseas, fraudsters managed to steal tens of millions of euros as they did not have formal citizen verification procedure in place. While other German state governments were asking users to upload scanned documents to prove their identity or were asking users to download a form and mail it, North Rhine-Westphalia was only requiring local residents and companies to fill a form on its site, without any additional verification of their identity. You can read more about this here.

What’s more, COVID-19 has created additional challenges for businesses in how they comply with customer verification obligations under the anti-money laundering and counter-terrorism financing (AML/CTF) regime. Luckily, AUSTRAC put together some information over on their website and they also introduced a new customer verification AML/CTF Rule to support the initiative which you can read about here.

The importance of technology was highlighted during these trying times with the creation of the COVIDSAFE app. Established by the Australian Government to help speed up the ability to contact those exposed to the virus, it is hoped that this virus would be downloaded by 8 million Australians to help us all stay safe and to speed up the easing of restrictions across the country.

Whatever your circumstances – and no matter which industry you belong to – the coronavirus crisis has shown there is real value in ensuring you have the option to digitally onboard customers.

We are all in this together and Scantek wants to help your business fight the impacts of COVID-19 by saving on time and operational costs. Our web and mobile application offers you the ability to verify customer identity instantly and onboard new customers quickly and easily. In a time of uncertainty and self-isolation, digitalisation is a critical solution and, according to Asia Money, digital banking is no longer optional.

We hope this article helped to shed some light on the situation for the identity verification industry. Scantek is here to help you every step of the way so reach out to the team at any time for a free demonstration.

(And if you need a bit of cheering up, check out this post on our LinkedIn page*. We’re all in this together – and we all need the occasional giggle to help get us through!

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How ID Scanners Can Reduce Anti-Social Behavior In Your Venue

How ID Scanners Can
Reduce Anti-Social
Behaviour In Your Venue

Anti-social behaviour is a major problem for bars, clubs and other venues in Australia.

Troublemakers impact venues negatively by:

  • threatening patron safety
  • reducing the rate of repeat custom
  • wasting valuable staff time
  • requiring lengthy police investigations
  • These factors directly impact the profitability of a venue.

The question is: how can venues decrease incidents without hiring more staff?

Most solutions to anti-social behaviour are reactive, with solutions occurring only after the issues have taken place. Managers and staff need to either recognise a trouble-maker on sight or deal with a problem after it has occurred. These methods do little to prevent anti-social incidents.

ID scanners, on the other hand, offer a proactive approach to dealing with anti-social behaviour. They can prevent incidents by blocking access to known troublemakers and identifying fake IDs.

The use of ID scanners is not new, but the latest models are faster, more accurate and easier to use. Each terminal only requires one operator and scanners are often networked, allowing information about violent patrons to be shared between establishments.

This is only one of many benefits that ID scanners offer to venues. In addition to quickly checking IDs, reducing fake ID usage, gaining customer insight, and assisting with promotions, ID scanners can help venues reduce anti-social incidents by up to 58% – without increasing staff costs.

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The Real Costs Of Anti-Social Behaviour

The Real Costs Of
Anti-Social Behaviour

Counting the Costs of Anti-Social Behaviour

Troublemakers affect almost all venues across Australia. Regardless of the type of venue, location and target demographic, there are always going to be people who ruin the experience for others.

A frustration for managers and owners is that 1% of customers typically cause 95% of incidents. Sometimes this ratio may be even more extreme. This small group can make patrons feel unsafe and damage the reputation of an establishment.

The true cost of troublemakers can also be difficult to track. There are obvious costs, such as property damage, but also many hidden expenses. Listed below are just a few of the reasons why anti-social behaviour can be an expensive problem.

Cost #1: Increased Staff and Security Expenses

Anti-social behaviour must be handled by staff who could otherwise be dealing with more productive tasks. Venues may also need to hire more security staff to provide a quality of service that, without troublemakers, would be possible with a smaller team.

Research has shown that around 30% of alcohol-related violence in Australia occurs within bars and nightclubs.

This directly increases the cost and complexity of running a venue.

Cost #2: Reduced Repeat Patronage

Alcohol-related violence is, unfortunately, common in bars and nightclubs across Australia. In fact, 30% of all alcohol-related violence happens within bars and nightclubs.

The more unsafe a patron feels, the less likely they are to return. Venues rely on repeat patrons as the backbone of their business – so it’s vital to do as much as possible to encourage valued patrons to return.

It has been shown that reducing incidents of anti-social behaviour increases repeat patronage. Consequently the reverse is also true: anti-social incidents can, over time, damage a venue’s reputation. The prevalence of easily accessible online reviews also magnifies this effect.

Cost #3: Inefficient Queue Management

Aside from ID scanners, there are few effective ways to actively screen for unwanted people in queues. CCTV can be used to identify a person after an incident so that they can be banned in the future – but upholding the ban relies on staff being able to identify troublemakers who may use a different ID.

This is a difficult task and is prone to mistakes. Manual identification leads to less efficient queue management, increased stress for staff and fewer patrons entering per hour. Long queue times have also been linked to patron aggression.

Cost #4: Increased Staff Turnover

Staff turnover is another vital concern. Members of staff who are regularly subjected to anti-social incidents are likely to be more stressed. Reducing the number of troublemakers entering a venue can decrease staff anxiety and increase team happiness.

Cost #5: Police Involvement

Serious anti-social incidents can attract police attention. It’s important for police to be able to do their job, but cooperating with investigations is time-consuming and stressful for managers and staff.

Police across Australia are also cracking down on underage drinking, resulting in large fines for stores and venues that serve them.

Cost #6: Property Damage and Theft

Troublemakers are more likely to cause damage to a venue’s property than regular patrons. If a venue isn’t able to effectively screen patrons and prevent unwanted people from entering, the cost of property repair can be substantial.

Is Hiring More Staff The Answer?

In an attempt to reduce incidents, some venues hire more staff or provide additional training. This can have a positive effect on anti-social behaviour – but is expensive and not the most efficient answer.

Staff can only act based on the information they have access to. It’s well established that troublemakers, once barred from a club or bar, simply move to the next one. While some venues collaborate and share lists of barred patrons, there is often a delay in communication.

Even if staff members are aware of a troublemaker, the person may use a secondary or fake ID to gain access without being detected. Once these people enter a venue, they know that they are likely to remain anonymous – giving them an additional incentive for anti-social behaviour.

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How To Reduce Violence & Problems With ID Scanners

How To Reduce Violence
& Problems With ID Scanners

The Solution: ID Scanners

It’s clear that anti-social behaviour is an expensive problem. For this reason, it’s important for venues to be proactive when excluding known troublemakers. ID scanners have proven to be one of the most effective ways to do this.

For example, when ID scanners were tested in a nightlife hotspot, the NSW Bureau of Crime Statistics reported a significant drop in violence in less than two years. Assaults in nightclubs in the same area also decreased by 13.2%. In other areas, statistics have shown that advanced ID scanners have reduced violent incidents by up to 58%.

What makes ID scanners so effective? Unlike CCTV or other reactive methods, ID scanners stop troublemakers from entering a venue in the first place. This is achieved by quickly analysing an ID document – such as a driver’s licence or passport – and checking whether the person is underage, has been previously banned or is “ID sharing.”

The best ID scanners are also connected to a centralised network. This means the operator can see whether the person has been banned from other local venues and, if appropriate, block access. This data is shared almost instantly – so if a troublemaker tries to move from one venue to another, he or she will be detected.

How Do ID Scanners Prevent Anti-Social Behaviour?

There are three main reasons why ID scanners reduce anti-social behaviour.

  1. Previously banned patrons, either from the same venue or another in the local area, can be blocked from entering the venue.
  2. Potential troublemakers are aware that their personal details are stored – making it more likely that they will be held accountable for an anti-social incident. This lack of anonymity greatly discourages crime.
  3. Problem patrons quickly learn that a ban at one venue can lead to exclusion from others in the local area, providing greater encouragement to behave.

Why Use an ID Scanner?

Aside from increased accountability, there are additional advantages to using ID scanners to reduce anti-social behaviour. These include:

  • The latest generation ID scanners can be regularly updated to recognise new ID types and formats. This reduces the need for staff to identify the ever-growing pool of valid national and international IDs.
  • Preventing troublemakers from entering a venue, and warning those who enter that they can be easily identified, has been shown to increase safety for both patrons and staff members.
  • Increasing the safety of a venue has the additional benefit of increasing the quantity of female patrons.
  • Decreasing the number of anti-social incidents, while making troublemakers easier to identify, can improve a venue’s relationship with the police. ID scanners can also lead to a faster conviction.
  • ID scanners have been shown to reduce theft in nightclubs by up to 70%.

Issues and Concerns

Venue managers often have concerns about ID scanners. This may be because they have used poor quality scanners in the past or are unsure if scanners are the best option for their venue. Here are a few of the most common concerns.

“Will an ID Scanner Increase Queue Times?”

One of the biggest concerns from venue owners is increased queue times. This is a valid concern. Scantek’s research has shown that even a small increase in entry time can cost a significant amount of money due to reduced drink sales.

A combined scanning and processing time of just 22 seconds, for example, can result in lost annual revenue of over $60,000 compared to an entry time of 12 seconds. For this reason, it’s vital for the scanning process to be quick. Ideally, the total time for scanning and physical processing should be a maximum of 12 seconds.

This is why advanced terminals are built to scan IDs as fast, if not faster, than manual inspection – with far greater consistency. It’s also important to choose an ID scanning solution that minimises the required number of terminals. Some manufacturers counteract slow scanning times by selling multiple units.

This can reduce queue times, but at the cost of hiring additional staff members. Research by Scantek has found that even a single extra unnecessary scanner could cost a venue over $7100 per year in additional staff costs.

Note: Processing time includes physical handling of ID, banned patron check, and fake & expired ID detection

“My Patrons Won’t Like ID Scanners”

Another common concern is that patrons won’t want to enter an establishment that uses ID scanners. Fortunately, surveys of patrons across Australia have found that this doesn’t appear to be the case. While there are certainly people who will object, most patrons understand that scanners are being used to increase their safety.

In fact, research by Deakin University found that 92.4% of patrons believe that ID scanners are the most effective method of reducing alcohol-related harm. Considering 84.4% of patrons also believe that alcohol-fuelled violence is the most common problem caused by intoxicated people in entertainment precincts, this is a clear indication that most patrons feel that the benefits of ID scanners far outweigh the disadvantages.

“ID Scanners are a Privacy Risk”

Privacy is one of the biggest concerns with ID scanners. For this reason, it’s important to know how an ID scanner stores data and who can access it. Each scanning solution handles privacy differently, so venues should look for systems that have the following security features.

  • The system should only show essential information to operators. This includes age, expiry of the ID and date of birth.
  • The system should automatically remove patron data after a fixed length of time. 28 days is an ideal length of time to keep data, as this is close to the requirements for CCTV footage. The exception is data for banned patrons – which should be kept until the end of the ban.
  • Access to advanced patron data (including banning) and demographic statistics be limited to high-level accounts.
  • Data should be transmitted with strong encryption. Techniques such as one-way hashing and access control should be employed.
  • The system should only share data of banned patrons with other venues.
  • The system should not be used to sell data to third parties.

Scantek’s ID scanning solutions employ all of these safeguards, along with additional protection such as industry verified encryption and data audit trails.

“Scanners are too complicated to use”

Some scanners are difficult to operate and require extensive training. Others are designed to be used by operators with minimal training. When choosing an ID scanning solution, it’s important to select a system that is easy and fast to learn.

This reduces the cost of training and ensures all staff members can operate the system when required. The simplest ID scanning solutions often use a traffic light system – green for OK, yellow for a possible issue, and red if there is a serious problem.

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How to Prevent Venue Incidents Without Increasing Staff Costs

How to Prevent Venue
Incidents Without
Increasing Staff Costs

How Scantek Can Prevent Incidents Without Increasing Staff Expenses

Scantek is one of the largest suppliers of ID scanners in Australia. Our solutions are trusted by major venues across the country, including ALH group (Australia’s leading and largest pub operator) and Crown Melbourne. Clients range from small 100 capacity venues up to large 2000 person establishments.

At Scantek, we know that venue owners want to reduce anti-social behaviour – but may need to do so with a small team. For that reason, we’ve developed a scanning solution that’s accurate, fast and simple to use. Here are just a few of the reasons why Scantek can save almost any venue both time and money.

Scantek Terminals Are Simple To Use

A problem with many other ID scanners is that they are complicated to operate. This means operators require longer – and more expensive – training to work at full capacity.

This is not the case with the Scantek. The system is designed to be both simple and fast to learn, so operators can quickly see who to let in and who to exclude. In fact, users have told us that they can train a new staff member to use a Scantek ID scanner in as little as ten minutes.

“We find it’s very easy to teach to new operators who are capable of scanning in full capacity within 10 minutes. I completely recommend the Scantek.”
Sam Hoare
Venue Manager Villa Nightclub, Western Australia

To achieve this, a straightforward colour system is employed. If red is displayed, the operator is given an explanation as to why the person needs to be excluded. Yellow means there may be a reason the person shouldn’t be allowed to enter. In this case, operators are provided with the relevant information so they can make a fast decision. Green indicates that all checks have been completed successfully and the person should be allowed access.

This simplicity doesn’t just decrease staff training costs. It also reduces stress and frustration – a key factor in eliminating mistakes.

Scantek Scans Faster Than Almost Any Other System

Our scanners are amongst the fastest on the market. Each terminal is capable of scanning an ID in just two seconds. This, compared to scanners that can take up to 20 seconds, greatly increases the number of patrons a venue can process per hour.

“We have used other ID scanning systems in the past, but were not satisfied with what they could offer or the quality of scans that they produced. To scan and display the patron’s details in 2 seconds [with Scantek] was a massive advantage to getting the clients in our venue quicker.”
Keith Noyes
Venue Manager Eatons Hill Hotel, Queensland

Another advantage of fast scanning is that venues can minimise the number of units they require. This reduces staff costs.Our scanners are amongst the fastest on the market. Each terminal is capable of scanning an ID in just two seconds. This, compared to scanners that can take up to 20 seconds, greatly increases the number of patrons a venue can process per hour.

Patrons who spend less time in queues are also less likely to be angry or frustrated upon entry, which can lead to fewer incidents. Preventing long queues also reduces pressure on operators to get patrons inside quickly – leading to fewer mistakes.

Note: the number of terminals required depends on how quickly patrons arrive at a venue. Large venues may not need multiple scanners if patrons arrive consistently over a longer period. On the other hand, smaller venues may need multiple units if all patrons arrive at the same time. Scantek’s team can help venues decide on the optimal number of terminals.

Fewer Security Staff Required

An ID scanning system is not a replacement for bouncers and other security staff. It can, however, reduce the quantity of security staff required to keep a venue safe for patrons.

“We are a bit out of the hustle and bustle of a major city, but still get a few trouble makers come through our doors who we don’t actually want in the first place. Having the Scantek helps keep these guys out and actually surprised us by increasing the repeat patrons we are getting.”
Matt Newberry
Director of Hospitality Mon Komo Hotel and Kyko Group

The Scantek ID scanning solution performs dozens of checks automatically. When an ID is scanned, the system checks that the ID is valid, that the person isn’t underage, hasn’t been banned from the venue before and hasn’t been banned from another venue using Scantek. None of the checks can be bypassed by using an alternative ID.An ID scanning system is not a replacement for bouncers and other security staff. It can, however, reduce the quantity of security staff required to keep a venue safe for patrons.

These extensive checks have led to an instant decrease in anti-social behaviour incidents of up to 58%. This dramatic reduction in incidents means that some venues may not need as many security staff.

Images Are Recorded To Reduce Time Spent On Police Investigations

Scantek has helped managers across Australia greatly decrease anti-social incidents in their venue. When incidents do occur, however, they can lead to time-consuming and stressful police investigations. For this reason, Scantek terminals automatically record an image of each patron. Police can quickly view the appearance and clothing of a suspect, along with other details such as name and address.

“When incidents have occurred, Scantek has led to the identification and arrest of patrons who have caused trouble inside the venue. As a result, once undesirable or potentially violent people know that we have Scantek at our front door, they stay away.”
Ben Hamblin
Director of Hospitality Ginger Nightclub

This speeds up the identification process and can lead to more convictions. It also reduces the amount of time staff and managers spend assisting with investigations.

24/7 Support

We know that if something goes wrong with a scanner on a Friday night, helping a venue the following Monday isn’t good enough.

For that reason, our scanners come with 24/7 support from our Australian staff. All of our support team – not just supervisors – are trained to fully understand how to help venues with their scanners.

“The support we have received from Scantek’s 24/7 hotline as well as our local Scantek representative has also gone beyond our expectations. I would recommend using a Scantek ID scanner to any venue that asks me without a doubt.”
Keith Noyes
Eatons Hill Hotel

If there is a problem with Scantek terminals or software at any time, our support team will work with the venue’s staff to quickly resolve the problem while minimising downtime.

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How To Increase The Effectiveness And Safety Of ID Scanning

How To Increase The
Effectiveness And Safety
Of ID Scanning

Best Practices

Scantek ID scanners automatically check for problem patrons, keep a record of all customers for 28 days, and provide venue owners with access to the largest national banned list in Australia. This instantly reduces the chance of anti-social incidents with little input from operators.

There are, however, a few best practices that managers can use to increase the effectiveness and safety of ID scanning.

  • Bans should be limited to authorised members of staff only. In most cases, this will be the managers and owners of the venue. Police and other government authorities should also be able to recommend a ban.
  • Venues should use a clearly defined banning policy. This should contain fixed ban lengths for different offences, along with a policy for repeat offenders.
  • Once a ban has expired, Scantek notifies the operator that the person may enter but has a previously recorded offence. This is a good time for the operator to remind the patron of their behaviour and the consequences of being involved in future incidents.
  • Each manager should have a different account with unique passwords. This allows Scantek to keep track of who has accessed patron data.
  • If possible, multiple terminals should be networked. This allows Scantek to share an image of the patron between terminals if they try to re-enter at a different entrance. Sharing images between terminals prevents two or more people from using the same ID.

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