1300 552 106

Best Practices

Scantek ID scanners automatically check for problem patrons, keep a record of all customers for 28 days, and provide venue owners with access to the largest national banned list in Australia. This instantly reduces the chance of anti-social incidents with little input from operators.

There are, however, a few best practices that managers can use to increase the effectiveness and safety of ID scanning.

  • Bans should be limited to authorised members of staff only. In most cases, this will be the managers and owners of the venue. Police and other government authorities should also be able to recommend a ban.
  • Venues should use a clearly defined banning policy. This should contain fixed ban lengths for different offences, along with a policy for repeat offenders.
  • Once a ban has expired, Scantek notifies the operator that the person may enter but has a previously recorded offence. This is a good time for the operator to remind the patron of their behaviour and the consequences of being involved in future incidents.
  • Each manager should have a different account with unique passwords. This allows Scantek to keep track of who has accessed patron data.
  • If possible, multiple terminals should be networked. This allows Scantek to share an image of the patron between terminals if they try to re-enter at a different entrance. Sharing images between terminals prevents two or more people from using the same ID.